Returns & Exchanges

At Aqua Amore Ltd, we strive to ensure your premium beverages and gourmet foods arrive in perfect condition, but we offer a 14-day return window for unopened and undamaged items. Due to health and safety regulations, perishable goods and opened bottles cannot be returned unless they are faulty or damaged upon delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receipt with your order number and the reason for your return.

• 2.
  Secure Packaging

  Carefully repackage the items in their original shipping containers to prevent breakage during transit, especially for glass bottled waters.

• 3.
  Ship the Items

  Send the package back to our London warehouse using a tracked courier service to ensure the safe arrival of your return.

• 4.
  Quality Inspection & Refund

  Once our quality control team verifies the seals are intact, we will process your refund to the original payment method within 5-7 business days.